Index
Before booking
Common Questions About Gibraltar Airport Transfers
At Gibraltar Transfer, our bespoke booking system ensures your chauffeur is stationed at the correct meeting point—whether inside the GIB terminal or at the Spanish border—at the precise time required. By utilizing professional management software and personally reconfirming every journey 24 hours in advance, we eliminate errors and provide the total peace of mind necessary for navigating cross-border travel.
Do I need to provide credit card or bank details to book?
No. We operate on a foundation of trust. You can secure your transfer via WhatsApp or our online form without sharing any sensitive financial data. Payment is settled only after the service is completed, directly to your driver via cash or card.
How can I be certain my driver will be there?
Once confirmed, your service is 100% guaranteed. To ensure seamless coordination at the Gibraltar border, we reach out the day before your trip to provide your chauffeur’s direct contact number and vehicle registration. This personal touch eliminates any last-minute uncertainty.
Which vehicle class should I reserve?
Selecting the right vehicle involves balancing passenger count with luggage volume—especially for golf groups heading to Sotogrande or San Roque. While we guarantee the vehicle class reserved, we can only ensure all items fit if we are informed of your requirements in advance. Our premium fleet includes Mercedes Sedans, spacious Station Wagons (ideal for 4 large suitcases), executive 7-seater Minivans, and luxury Minibuses for larger parties.
Does an infant count as a full passenger?
Yes, absolutely. It is a common misconception that babies do not count toward vehicle capacity. For maximum safety and compliance with Spanish/EU traffic laws, every child must occupy a seat and use an age-appropriate restraint. We provide certified child seats upon request; please ensure these are added to your booking to guarantee your vehicle arrives fully equipped.
How will I know my reservation is officially confirmed?
Immediately after booking, you will receive an automated acknowledgement. Shortly after, our desk team will send a formal confirmation message during office hours. This second communication confirms that your transfer is officially scheduled in our dispatch system.
Is there a dedicated emergency line?
Yes. Your confirmation will include a 24/7 emergency contact number. Whether you face a significant flight delay or difficulty at passport control, our team is standing by to assist you in real-time.
Before the trip
What is your cancellation policy?
You may cancel your reservation at any time with no financial penalty. However, as a bespoke service, we kindly request a minimum of 24 hours’ notice for all cancellations. Because we commit a specific vehicle and chauffeur to your arrival—often declining other high-priority requests to ensure your punctuality—early notification allows us to optimize our schedule and maintain the elite reliability our clients expect in the Gibraltar and Sotogrande area.
Can I modify my pickup time or vehicle class?
Absolutely. Flexibility is core to our service. You can request modifications to your booking—such as upgrading to a Mercedes Minivan or adjusting for a flight change—at any time. For guaranteed availability, we recommend submitting changes at least 24 hours prior to your scheduled transfer. For last-minute adjustments within the 24-hour window, our dispatch team will make every effort to accommodate your needs based on our real-time fleet availability at the Gibraltar border.
Once at the airport
My flight to Gibraltar is delayed—will my chauffeur wait?
Absolutely. We monitor all arrivals at Gibraltar North Front Airport (GIB) in real-time. Whether your flight is slightly behind or significantly delayed, your private driver will synchronize their arrival with your actual landing time. Your premium service is guaranteed regardless of the schedule shift.
How do I locate my driver at the terminal or border?
Your chauffeur will be waiting in the arrivals hall (or the pre-arranged meeting point at the 5MH7+Q5 border area) holding a professional name board with your details. As you exit the baggage claim and pass through customs, you will enter the main arrivals area where our team greets clients. Your driver will assist with your luggage and guide you directly to your executive vehicle.
What if I cannot immediately find my chauffeur?
While we strive for an instant connection, Gibraltar Airport can occasionally become congested during peak flight rotations. Should you not see your driver immediately, please stay calm and contact us or your driver directly using the mobile number provided in your 24-hour reconfirmation message.
Do I need to present a physical booking confirmation?
A digital copy on your smartphone is sufficient and highly recommended. Verifying your booking details with the driver ensures you are boarding the correct executive vehicle, particularly when multiple flights arrive simultaneously. Your chauffeur will cross-reference your name and destination with their digital dispatch log.
What if my luggage or passport control is delayed?
Gibraltar Transfer provides 45 minutes of complimentary waiting time from the moment your aircraft wheels touch down. If you encounter unexpected delays at the luggage carousel or passport control, please notify us or your driver via phone as soon as possible. If we cannot reach you after the 45-minute window and have received no communication, the booking may be marked as a no-show to avoid disrupting subsequent scheduled transfers.
After the trip
Should I tip the driver?
Tipping is not mandatory in Spain, but it is always appreciated. If you’re happy with the service and wish to leave a gratuity, your driver will be delighted to receive it — tips go directly and entirely to the driver as a thank-you for their work.
I’m happy with MarbeTaxi and would like to leave a positive review
If you’re satisfied with our service, first of all, thank you — we are proud and grateful to have met your expectations. If you’d like to share your experience, you can leave a comment or review on any of the following platforms:
Thank you for your trust.
The MarbeTaxi Team